Getting ready for placement I am now realising the safety that exists within academia and the exposure and responsibility that comes with working with the public.
I currently work with the public, I work with people who are living with mental health problems as well as learning difficulties and so it is not that I am anxious about working with the public more that I am now working with them under the title of student social worker which is very different to that of day care worker or support worker. The difference, I feel lies in the expectations held by those service users you work with and by the colleagues you work with. When working as a support worker as I currently do there is a sense of, I find it hard to describe but of being separate from the social workers and the doctors, almost of being neutral and not taking sides when it comes to things like refusal of medication, conflict over level of support needed, acceptable behaviour etc. The managers, the supervisors they are the people who meet with the social workers and CPNs and consultants and have more of a hand in decisions than we do, we, after all are just there to support. This of course is not entirely true but allows us to speak to the service users on a “level playing field” and increases the likelihood that they will co-operate with what “they” want when we are able to talk them round.
This changes the minute you introduce yourself as having anything to do with Social Work, Social Services, community mental health team etc. this is because these organisations retain power and control and for those who have already got a limited amount of power or control an immediate reaction is resistance. In my experience Service Users see social worker as doing to them and not doing with them, as making them instead of asking me and for some people as coercing them. Obviously my experience is highly limited but from what I have seen if your role allows you to put your hands up and say “I can’t do anything about that I will phone your social worker/GP/Consultant” then your relationship with the Service User is one of co-operation and openness.
So what is a student social worker then? All of the perks and none of the responsibility? Or the exact opposite all of the work and responsibility and none of the knowledge and perks?
I am aware that in my placement, as a multidisciplinary team, for a certain time of the day I will be doing the same work as the day care staff, I know the big difference is the paper work I will be doing and decisions I will be making. However I am concerned about the expectations and assumptions of both service users and colleagues.
Also physical disability is a very new area for me, in my ILP form I stated I wanted to expand my learning on this area but that does not decrease my nervousness about it. For instance, communication, all of the people I work with have average to good verbal communication and their difficulty lies in understanding and explanation. In my placement there are some people who’s verbal communication is poor and difficult for someone who has never worked with them before to understand. However their brain function is good, therefore they know what they are saying. This is the thing, to continually ask someone what they are saying, to ask someone else, infront of them what they are saying, is, to me, rude! I had a problem like this in Samaritans and people on the phone would become frustrated and there is no other way to learn than to spend time with the person but it still creates huge communication barriers and this is one of my major concerns at the moment.